Do you use recycled metal? Yes! All of my work is made with recycled metals.

Tell me more about your stones. I source only stones that are certified ‘conflict free.’ Some are traceable to the country of origin. If you are interested in finding out more, please reach out with specific questions!

I want to exchange something. How do I do that? Please email me to make sure that I have what you want to exchange your item for. Then you can mail it to me and I will change it out for the product you requested. If there is a price difference, you will need to pay the difference if the item you are exchanging for is more, or I will refund the difference if it is less. You will be responsible for the shipping costs.

I want to return something. All non custom items can be returned within 30 days of purchase. Custom items cannot be returned. Custom items are any items that I do not typically stock, for example rings in Gold, Platinum and Palladium.

My chain broke on my necklace. I have worked hard to find chain that will be elegant while being durable. But sometimes it does break. I am happy to replace the chain for $10. That includes the cost of the chain and shipping it back to you. Please send the pendant and broken chain ( I do recycle the metal) back to me for repair. You can check out here for the cost.

Courtney Reckord – 2 Arthur Court – South Burlington VT 05403

What about ring resizing? It is your responsibility to provide an accurate ring size prior to production. Pieces will be resized on a case-by-case basis. Resizing starts at $40 and is dependent on the metal and whether there are stones set in the piece. Resizing is only available within 2 sizes (again, dependent on the piece- metal, stones, etc) otherwise the piece will have to be recast, meaning we will have to start again and create a new piece in the different size. Payment in full for the original piece and a deposit for the new piece are required to be made prior to any recasting. Pieces such as eternity bands, intricate settings, or pieces featuring certain gemstones cannot be resized. Please allow 1-2 weeks for resizing.

What are your time frames for shipping? I ship in stock items within two business days. If something needs to be specially ordered or is out of stock I will email you to let you know.

What is your time frame for custom work? Custom work takes time. I design the piece, and it goes through many many steps before it is finished. this can take 4- 6 weeks after the design is approved. Sometimes it is less, but this process is an art and a science and cannot be rushed.

I am an independent artist. I do my absolute best to make sure that you love what I make for you. I also make things at affordable prices. My casting gets done elsewhere. I cannot control the time frame for that aspect of my work. I will do my best to communicate to you if there are snags in the process. Otherwise, please refrain from emailing me unless you have a change of address or something similar. My time is better spent working on your order than responding to your email!