Hi All!

 

We love our customers and are always happy to share our products with new shops!

 

Here’s the brief terms and conditions we have.

 

  1. Minimum Order Value

 

For first time customers of Courtney Reckord Jewelry the minimum order value is $200. New customers will be expected to pay prior to delivery until such time that total orders invoiced is over $1000. Once customers have reached the $1000 expenditure they will be placed automatically on 30 day net account.

 

  1. How to place order

 

  • Submit your order via our wholesale site at courtneyreckord.com
  • You must be a registered user to view this site. If you have not yet registered please go to the web site, click on “Log In” then “Create New Account”. Follow the prompts and submit your information.
  • Email any questions to info@courtneyreckord.com.
  • If you prefer to email your order instead of submitting online please email info@courtneyreckord.com

 

  1. Wholesale Pricing

All prices are listed in US dollars. All authorized retailers will receive 50% off the MSRP, plus the cost of shipping. Trade clients (interior designers, architects etc.) will receive 20% off the MSRP, plus the cost of shipping. Prices are subject to change without notice. We will cover 50% of the shipping costs for any orders over $500. We cover the cost of postal insurance for any shipments through USPS.

 

  1. Returns

 

Returns must be made in writing directly to info@courtneyreckord.com within  7 days of delivery date quoting invoice number and reasons. No returns are acceptable without prior approval and delivery instructions for transport. Shipping will be charged.

For any goods returned as ‘unsuitable’ there is a re-stocking charge of 15% plus shipping chargeable to customer.

Please email us with details of the product prior to returning it.

 

  1. Payments

 

Courtney Reckord Jewelry accepts credit card (MasterCard, Visa, Discover, and American Express), EFT payments and PayPal payments

All credit card payments currently do not incur a merchant fee, however PayPal payments will incur a 3% fee.

If paying via EFT, please email info@courtneyreckord.com proof of payment.

 

  1. Shipping

 

Shipping is not included in the cost of goods. Flat rate shipping is charged at 5.95 per order, and will include a 1.5% charge for insurance.

 

  1. Damages and Defects

Please inspect all shipments immediately upon arrival. Please contact Courtney Reckord  at info@courtneyreckord.com within 5 days of receipt of damaged or defective shipments. Returned merchandise will be replaced with new merchandise. Returned merchandise will not be accepted if it is held for more than 15 days after receipt.

 

  1. Delivery Window

 

Please allow at least 3-7  days from the time of your order for completion of items. Larger orders may require more time; please contact me for information about availability.

  1. Backorders

Out of stock goods will be back-ordered and shown on your invoice. If back-ordered goods are in stock at the time of your next order they will be added to your order without duplication. Outstanding back-orders will be shown on each invoice. If you wish to cancel any back-order or not have back-orders listed at all, please inform us. Back Orders under $100 will be shipped on the same terms as outlined in shipping section above. Back orders over $100 no shipping charges will apply.

 

  1. Shipping International Orders

We do not ship international orders at this time.